Terms of Service

Last updated: 5 July 2026

These Terms of Service ("Terms") govern your access to and use of the services available under the domain and subdomains of sprintnetwork.io and the Sprint Network mobile applications (together, the "Platform"), owned and operated by Sprint Network Technologies Pvt Ltd (the "Company", "We", "Us", "Our"). By registering on, accessing, or using the Platform, you agree to be bound by these Terms and the Privacy Policy. If you do not agree, do not use or access the Platform.

  1. Definitions

    1. "You" and "User" mean any legal person or entity accessing or using the Platform who is competent to enter into binding contracts.
    2. "Consignor" means a User who creates Jobs on the Platform for the transportation of goods.
    3. "Transporter" means a User who accepts, fulfils, or bids on Jobs on the Platform, including owner-operators.
    4. "Driver" means an individual engaged by a Transporter who uses the Platform's driver application in connection with a Job.
    5. "Job" means a shipment order recorded on the Platform by a Consignor or Transporter.
    6. "Lorry Receipt" or "LR" means the transport document (also called "Bilty") that constitutes the contract of carriage between the Consignor and the Transporter.

  2. Nature of the Platform — Technology Provider Only

    Sprint Network is a software and workflow platform. The Company is a technology provider: it is not a transport service provider, common carrier, contract carrier, freight broker, commission agent, goods transport agency, or online marketplace, and it does not undertake, arrange, or guarantee the carriage of goods.

    The Platform provides tools for Users to record, manage, and track their own logistics operations — including job management, fleet management, document generation, and connections between businesses. All transport services are provided by Transporters directly to Consignors.

    1. Contracts are between Users. Every contract for the carriage of goods — including the Lorry Receipt and any rate agreement, purchase order, or other commercial terms — is formed directly and exclusively between the Consignor and the Transporter (and, where applicable, between a Transporter and a sub-contracted carrier). The Company is not a party to any such contract and assumes no obligations under it.
    2. No commission, no custody of freight payments. The Company charges subscription and platform fees for use of its software. It does not take commission on freight value, does not collect or hold freight payments, and does not act as an escrow or payment intermediary between Consignors and Transporters. All freight payments are made directly between the parties, outside the Platform.
    3. No agency. Nothing in these Terms or in your use of the Platform creates any agency, partnership, joint venture, employment, or franchise relationship between you and the Company, or between the Company and any Driver.

  3. Verification Data and Trust Indicators

    The Platform may display verification results, badges, documents, and trust or performance indicators relating to Users, Drivers, and vehicles.

    1. Source attribution. Verification results displayed on the Platform are obtained from government systems and licensed third-party data providers (for example, driving licence and vehicle registration records, and business identity databases). The Company relays these results as received from the source, as at the date of the check indicated.
    2. No warranty of conduct. A verification result, badge, trust score, or rating confirms only that specified documents or records matched the relevant source at a point in time. It is not a guarantee, warranty, or representation of any User's or Driver's identity beyond those records, future conduct, honesty, solvency, or the safety or delivery of any consignment.
    3. Your due diligence. You remain solely responsible for evaluating any counterparty before entering into a transaction, including verifying credentials, insurance, and compliance directly with them. We recommend that you independently confirm compliance with applicable transport laws before services are rendered.

  4. Documents, Compliance, and Declared Value

    1. Document tools. The Platform provides tools to generate, upload, and share transport documents, including Lorry Receipts and invoices. Documents generated by these tools are records of the Users' own transaction; the Company is not a signatory to, or party under, any such document.
    2. Accuracy. You are solely responsible for the accuracy and completeness of all information entered on the Platform, including consignment descriptions, values, insurance details, and party details, and for maintaining correct records of your transactions and payments.
    3. Declared value. Where the Platform allows a value of goods to be declared, declaring (or not declaring) that value may affect the carrier's liability under applicable law, including the Carriage by Road Act, 2007. Declaring a value on the Platform does not create any liability of the Company for that value.
    4. Statutory compliance. Users are solely responsible for their own compliance with all applicable laws, including GST and e-way bill requirements, motor vehicle and permit requirements, AIS-140 and tracking mandates, and licensing requirements for the transport of goods.
    5. Prohibited goods. No hazardous, dangerous, or illegal goods may be shipped or transported in connection with the Platform, including explosives, radioactive materials, flammable gases and solids, and toxic substances, or any goods whose carriage would violate applicable law.

  5. Sub-Contracting

    Where a Transporter engages another carrier to perform all or part of a Job, the Transporter must record that engagement on the Platform where the Platform provides for it. Responsibility and liability across a sub-contracting chain are governed solely by the contracts between the parties in that chain. The Company does not select, approve, or supervise sub-contracted carriers and has no responsibility for their acts or omissions.

  6. Payments Recorded or Initiated on the Platform

    1. Payment records. Where the Platform allows payments, settlements, bank accounts, or UPI details to be recorded, these are User-maintained records. The Company does not verify the ownership of recorded payment details except where expressly indicated, and is not responsible for payments made to incorrectly recorded or fraudulent accounts. Exercise your own discretion before making any payment.
    2. Driver payouts. Where the Platform enables a Transporter to make payouts to Drivers (such as trip expense or bhatta payments), each payout is initiated and authorised solely by the Transporter, from the Transporter's own funds, and executed by a licensed third-party payment aggregator. Bank account verification for such payouts, where performed, is performed by the payment aggregator. The Company acts only as a technology interface for transmitting the Transporter's instructions.
    3. Platform fees. Subscription and platform fees payable to the Company are as published or agreed at the time of purchase and are exclusive of applicable taxes unless stated otherwise.

  7. Insurance

    The Company does not provide, arrange, or guarantee any insurance for goods, vehicles, or persons. Obtaining adequate insurance coverage — including goods-in-transit or cargo insurance and carrier legal liability insurance — is solely the responsibility and choice of the Users. Where the Platform allows insurance details to be recorded or displayed, the Company does not verify the validity or sufficiency of any policy and accepts no claims arising from the absence, invalidity, or insufficiency of insurance.

  8. Theft, Loss, Damage, and Disputes Between Users

    1. Between the parties. Claims arising from the loss, theft, damage, delay, or non-delivery of goods lie between the Consignor, the Transporter, and any other party to the relevant contract of carriage, and are governed by that contract and applicable law. The Company is not liable for such loss, theft, damage, delay, or non-delivery.
    2. Records assistance. On request of a party to a Job, the Company may provide the transaction records available on the Platform relating to that Job (such as job timeline, documents, and tracking data, subject to the Privacy Policy and applicable law) to assist the parties, insurers, or law-enforcement authorities. Providing records does not make the Company an adjudicator, arbitrator, or party to the dispute.
    3. Criminal activity. We encourage Users to report theft, fraud, or other criminal activity to the appropriate law-enforcement agencies. You authorise the Company to disclose relevant information to law-enforcement or government authorities in connection with the investigation of suspected crimes, including cargo theft and identity fraud.
    4. Policy. The process for user-to-user disputes, including evidence exports, is set out in the Dispute Resolution Policy. Cancellation of Jobs is governed by the Cancellation Policy.

  9. Eligibility and Registration

    1. You confirm that you are competent to contract, duly authorised to bind the entity you represent, and not disqualified from using the Platform under any applicable law. Users who engage in the transportation of goods must hold all licences and permits required to operate the vehicles they use.
    2. Registration requires accurate information, including name, contact details, and business identifiers. Your login credentials are confidential; you are solely responsible for activity under your account and for any unauthorised use of your credentials.
    3. Your membership and account may not be transferred or sold to another party.

  10. Information You Submit

    You are solely responsible for all information you provide on the Platform. All information must be true, legal, accurate, and non-fraudulent, and must not contain viruses or other malware. The Platform acts as a passive conduit for communications between Users; the Company does not guarantee the accuracy or reliability of User-provided information, and reserves the right to remove or restrict any content that violates these Terms or applicable law. You grant the Company a non-exclusive, royalty-free licence to use the information you submit to the extent required to operate and improve the Platform, in accordance with the Privacy Policy.

    In respect of information made available on the Platform by Users, the Company is an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and is entitled to the protections available to intermediaries under applicable law.

  11. User Obligations

    You agree that you shall not:

    1. Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
    2. Publish false, inaccurate, or misleading information, or manipulate ratings or feedback;
    3. Use the Platform to ship or transport prohibited or illegal items, or for any unlawful purpose;
    4. Interfere with or disrupt the Platform, probe or breach its security, or access it by automated means not provided by the Company;
    5. Copy, reverse engineer, or create derivative works from the Platform or its content;
    6. Harass, threaten, or defame any other User or any employee or partner of the Company;
    7. Collect or store personal data about other Users except as required to perform your own transactions;
    8. Host, display, upload, publish, or share any information that is defamatory, obscene, invasive of another's privacy, harmful to children, infringing of any intellectual property right, deceptive or misleading in a material way, or that threatens the unity, integrity, security, or sovereignty of India or public order, or that violates any law in force.

  12. Suspension and Termination

    The Company may suspend or terminate your access to all or part of the Platform, with or without notice, if it determines that your use poses a security risk, may subject the Company or any third party to liability, may be fraudulent, or violates these Terms — including providing false information, non-payment of fees, manipulation of feedback, or conduct harmful to other Users. Certain sections of these Terms survive termination, including those relating to indemnity, limitation of liability, intellectual property, confidentiality, and dispute resolution.

  13. Fees and Charges

    Use of certain features of the Platform requires a paid subscription or per-use fee. The Company reserves the right to change its fees and to introduce fees for features that are currently free, with notice as required by applicable law. Continued use of the Platform after a fee change takes effect constitutes acceptance of the revised fees.

  14. Communications

    By providing your contact information, you consent to receiving service-related calls, messages, and emails from the Company and its affiliates. You may opt out of marketing communications at any time; service-related announcements necessary for the operation of your account cannot be opted out of while your account remains active.

  15. Disclaimer of Warranties

    1. The Platform and all services offered on it are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
    2. All commercial and contractual terms — including price, payment terms, delivery dates, and service standards — are offered by and agreed between Consignors and Transporters alone.
    3. The Company does not guarantee continuous, uninterrupted, or error-free operation of the Platform, including GPS tracking and third-party data services, whose availability depends on factors outside the Company's control.
    4. No duty to monitor. Features such as GPS tracking, geofencing, route-deviation or anomaly alerts, proof-of-delivery capture, and incident reporting are informational aids provided on a best-effort basis. The Company does not undertake to monitor any shipment, to detect or prevent theft, fraud, or other misconduct, or to act on any alert, and the availability of any such feature does not create a duty of care owed by the Company to any person.

  16. Limitation of Liability

    1. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, business, goodwill, or data, arising out of or in connection with the Platform or any transaction between Users — including any loss, theft, damage, delay, or non-delivery of goods.
    2. To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or in connection with these Terms or the Platform shall not exceed the fees paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim.
    3. The entire risk arising out of your use of the Platform and any transport services requested or recorded in connection with it remains solely with you.

  17. Indemnity

    You agree to defend, indemnify, and hold harmless the Company, its directors, officers, employees, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your breach of these Terms; your violation of applicable law; your transactions or disputes with other Users, including claims relating to the loss, theft, or damage of goods; the acts or omissions of your employees, Drivers, or sub-contractors; or any information you submit to the Platform.

  18. Intellectual Property

    All logos, trademarks, brand names, designs, software, and content created or developed by the Company remain the exclusive property of the Company. Nothing in these Terms grants you any right to use the Company's intellectual property except as required for ordinary use of the Platform. This section survives termination of these Terms.

  19. Confidentiality

    You may learn of the Company's confidential information, including business practices, source code, systems, strategies, and processes, through use of the Platform. You agree to use such information only as required for your permitted use of the Platform and not to disclose it to any third party. This obligation survives termination of these Terms.

  20. Grievance Redressal

    In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has a grievance redressal mechanism for complaints regarding the Platform or content on it.

    1. Complaints may be submitted to the Grievance Officer at grievance@sprintnetwork.io or through the Contact Us page.
    2. Complaints will be acknowledged within twenty-four (24) hours and resolved within fifteen (15) days of receipt, as required under applicable rules.
    3. The name and contact details of the designated Grievance Officer are published on this page and updated from time to time.
    4. Upon receipt of an order of a court of competent jurisdiction or a notification from an appropriate government agency, the Company will remove or disable access to the information concerned within the timelines prescribed under applicable law.

  21. Dispute Resolution With the Company, Governing Law, and Jurisdiction

    1. Amicable resolution. Any dispute between you and the Company arising out of these Terms shall first be attempted to be resolved amicably within thirty (30) days of written notice of the dispute.
    2. Arbitration. Failing amicable resolution, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, and the seat and venue of arbitration shall be the city of the Company's registered office in India.
    3. Governing law. These Terms are governed by the laws of India, and subject to the arbitration clause above, the courts at the city of the Company's registered office shall have exclusive jurisdiction.
    4. User-to-User disputes. Disputes between Users (including disputes about freight payments, cargo loss, theft, or damage) must be resolved directly between the Users concerned, as set out in the section titled "Theft, Loss, Damage, and Disputes Between Users" and the Dispute Resolution Policy.

  22. Miscellaneous

    1. Entire agreement. These Terms, together with the Privacy Policy, the platform policies published at Sprint Policies, and any feature-specific terms presented in the Platform, form the entire agreement between you and the Company regarding the Platform.
    2. Amendment. The Company may amend these Terms from time to time. Material changes will be notified through the Platform or by email, and continued use after the effective date constitutes acceptance of the amended Terms.
    3. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
    4. Waiver. Failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.
    5. Taxes. You are responsible for all taxes associated with your own transactions.
    6. Records. The Company may retain records of transactions and communications on the Platform for administration, audit, dispute-record, and legal-compliance purposes, in accordance with the Privacy Policy.
    7. Force majeure. The Company is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, civil disturbance, strikes, power or telecommunications failures, or acts of government.

  23. Contact Us

    For questions about these Terms, please use the Contact Us page or email contact@sprintnetwork.io.